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Compassion

Care with listening, empathy and love. Accompany and comfort those in need of healing.

Inclusion

Celebrate each person’s gifts and voice. Respect the dignity of all.

Integrity

Inspire trust through honesty. Demonstrate courage in the face of inequity.

Excellence

Serve with fullest passion, creativity and stewardship. Exceed expectations of others and ourselves.

Collaboration

Commit to the power of working together. Build and nuture meaningful relationships.

Press Ganey Patient Satisfaction Survey

About the Press Ganey Satisfaction Survey

CHI Mercy Health measures various aspects of patient satisfaction. To support our efforts to promote patient satisfaction and improved patient care, we have engaged an independent patient satisfaction company, Press Ganey of South Bend, Indiana. For more than 25 years, Press Ganey has been the industry’s recognized leader in healthcare patient satisfaction. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50 percent of all U.S. hospitals.

Who Receives the Survey?

Press Ganey generally sends survey forms to patients via paper mail or email within a few days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the hospital experience. Our goal is to provide each patient with an exceptional experience of care.

Do You Post All Comments?

We are committed to posting unedited feedback, both positive and negative. However, we do not post comments that: (i) include identifiable personal information; (ii) include feedback about another provider or department; or (iii) contain defamatory, profane, racist, or objectively offensive language. We also do not post comments that contain information which is the subject of ongoing legal review, or comments that raise other unique concerns.

Archived News

Latest News

Fall Must Be Here

And with fall comes flu season. CHI Mercy Health began flu shots for their employees, Monday, Oct. 5. It's a good time to remember to get yours this fall if you're in one of the categories for those at risk of developing flu-related complications or with certain...

An Offering of Light

Suicide is not a pleasant topic. It is a trammeled subject in polite conversation; a personal scar born of knowledge the name of whom is seldom spoken. More than 41,000 people kill themselves annually in the U.S., but more than 1 million people attempt suicide....

When Counting Sheep Fails

O, to sleep, to dream, and to wake up without feeling beat up , exhausted, and ready for a nap. Sleep apnea, restless legs, insomnias, parasomnias--there are categories and subcategories of all that steals sleep. Quite a few sleep disorders will actually affect good...

Setting the Body at Ease

Clark Kruta knows what pain is. He's had it, lived with it, and ultimately man-aged it. The patients he sees know that, and the new ones learn that. Kruta has true empathy for their suffering, and just as significantly has experienced the techniques he uses to relieve...

A Festival of Giving

November 29, was a night of laughter, furious bidding, beautifully decorated Christmas trees, and remarkable generosity. This year's Festival of Trees was a full house at the Eagle's Club in Valley City. The Festival is an annual fundraiser hosted by CHI Mercy Health...