Patients and families provide an important voice

Acting on national research that suggests patients and families can help hospitals improve safety and the patient experience, CHI Mercy Health has a Patient and Family Advisory Council (PFAC).

“Our goal is to partner with patients and families, along with staff from our hospital, to identify practices, policies and safety initiatives that will benefit from patient and family input,” said Stephanie Kruta, BSN, MSN, OR manager and PFAC lead. “While patient satisfaction, safety and quality have always been a focus, the Patient & Family Advisory council helps us better understand what’s important to patients and their families to contribute to improved care.”

The CHI Mercy Health Patient & Family Advisory Council meets quarterly, the advisory council works hand-in-hand with staff and administrators to bring about changes that make the care experience better for patients and their families.

Nationally, patient and family advisory councils have brought about helpful changes. Since its conception in 2011, CHI Mercy Health’s Patient & Family Advisory Council has helped form a new patient directory, develops menu choices and provided guidance around communication on medications.

If you are interested in learning more about CHI Mercy Health’s Patient & Family Advisory Council or would like to consider volunteering on the council, please contact Alana Wendel, ER Manager at 701-845-6400.

We’re listening. Learn how you may be able to help us make care better.