The CHI Mercy Auxiliary and the CHI Mercy Foundation are excited to announce they’re still accepting applications for three scholarship opportunities! Each year, these entities generously give out scholarships to recipients that are enrolled in a Nursing program or in...
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Press Ganey Patient Satisfaction Survey
About the Press Ganey Satisfaction Survey
CHI Mercy Health measures various aspects of patient satisfaction. To support our efforts to promote patient satisfaction and improved patient care, we have engaged an independent patient satisfaction company, Press Ganey of South Bend, Indiana. For more than 25 years, Press Ganey has been the industry’s recognized leader in healthcare patient satisfaction. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50 percent of all U.S. hospitals.
Who Receives the Survey?
Press Ganey generally sends survey forms to patients via paper mail or email within a few days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the hospital experience. Our goal is to provide each patient with an exceptional experience of care.
Do You Post All Comments?
We are committed to posting unedited feedback, both positive and negative. However, we do not post comments that: (i) include identifiable personal information; (ii) include feedback about another provider or department; or (iii) contain defamatory, profane, racist, or objectively offensive language. We also do not post comments that contain information which is the subject of ongoing legal review, or comments that raise other unique concerns.
Latest News
CHI Mercy’s Donations to the Community
CHI Mercy Hospital, alongside their parent company CommonSpirit Health, has created a grant program to fund projects that address significant needs in our community. We are proud to announce that in 2024 over $6,000 in grant funds will be going towards the Education...
Giving Hearts Day 2024
CHI Mercy Hospital: A Year in Review
FOR IMMEDIATE RELEASE Date: December 28, 2023 Contact: Kayla Beilke Phone: 701-845-6486 E-Mail: kayla.beilke@commonspirit.org At CHI Mercy Hospital, we take pride in the work we do for our patients and the services we bring to the community. In order to provide the...
CHI Mercy at Oktoberfest Committed to Cardiac Care
FOR IMMEDIATE RELEASE Date: Sept 5, 2023 Contact: Kayla Beilke Phone: 701-845-6486 E-Mail: kayla.beilke@commonspirit.org CHI Mercy at Oktoberfest Committed to Cardiac Care On October 14th, CHI Mercy Hospital is hosting our annual Oktoberfest Gala to raise money for...
First Cardiac Ready Acute Care Hospital in North Dakota
FOR IMMEDIATE RELEASE Date: September 7, 2022 Contact: Kayla Brademeyer Phone: 701-845-6486 E-Mail: kayla.brademeyer@commonspirit.org First Cardiac Ready Acute Care Hospital in North Dakota CHI Mercy Hospital- Valley City is proud to announce it is the first...