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Compassion

Care with listening, empathy and love. Accompany and comfort those in need of healing.

Inclusion

Celebrate each person’s gifts and voice. Respect the dignity of all.

Integrity

Inspire trust through honesty. Demonstrate courage in the face of inequity.

Excellence

Serve with fullest passion, creativity and stewardship. Exceed expectations of others and ourselves.

Collaboration

Commit to the power of working together. Build and nuture meaningful relationships.

Press Ganey Patient Satisfaction Survey

About the Press Ganey Satisfaction Survey

CHI Mercy Health measures various aspects of patient satisfaction. To support our efforts to promote patient satisfaction and improved patient care, we have engaged an independent patient satisfaction company, Press Ganey of South Bend, Indiana. For more than 25 years, Press Ganey has been the industry’s recognized leader in healthcare patient satisfaction. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50 percent of all U.S. hospitals.

Who Receives the Survey?

Press Ganey generally sends survey forms to patients via paper mail or email within a few days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the hospital experience. Our goal is to provide each patient with an exceptional experience of care.

Do You Post All Comments?

We are committed to posting unedited feedback, both positive and negative. However, we do not post comments that: (i) include identifiable personal information; (ii) include feedback about another provider or department; or (iii) contain defamatory, profane, racist, or objectively offensive language. We also do not post comments that contain information which is the subject of ongoing legal review, or comments that raise other unique concerns.

Archived News

Latest News

A Theater Performing Daily

CHI Cataracts O.R.--Cataract surgery is performed right here at CHI Mercy Health. CHI Endoscope--This endoscope is brand new, bought for the O.R. by the CHI Mercy Foundation. Anesthesia is provided for all 'scopes, something not done elsewhere. Well almost daily....

CHI Mercy Health Is a Winner

CHI Mercy Health is a winner because of Stephanie Kruta, who won a HealthStream Award of Excellence for Outpatient-Same Day Surgery. Kruta is the Nurse Manager for Surgery. Award winners are recognized based on data collected from the 2013 calendar year. The awards...