Who We Are

CHI Mercy Health has been a part of the Valley City community since 1928 when it was founded by the Sisters of Mercy. Their vision was to build healthier communities through a healing ministry.

Over the years we’ve progressed to meet the needs of the community. Whether it’s providing outpatient care and procedures such as IV Medication Infusions for chronic disease management (for example Arthritis) or colon cancer screening , an unexpected broken arm or rehabilitation services. We are always here for you to keep your medical needs close to home and convenient. We are always just down the road and have offered services for decades.

CHI Mercy Health of Valley City is part of Catholic Health Initiatives (CHI): the third largest Catholic, not-for-profit health care system in the country. CHI operates hospitals, long-term care facilities, assisted living facilities and residential units in 19 states.

Accreditation:

North Dakota Department of Health, Critical Access Hospital Designation

Mission:

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

Vision

A healthier future for all—inspired by faith, driven by innovation, and powered by our humanity.

Values

Compassion

• Care with listening, empathy, and love.
• Accompany and comfort those in need of healing.

Inclusion

• Celebrate each person’s gifts and voice.
• Respect the dignity of all.

Integrity

• Inspire trust through honesty.
• Demonstrate courage in the face of inequity.

Excellence

• Serve with fullest passion, creativity, and stewardship.
• Exceed expectations of others and ourselves.

Collaboration

• Commit to the power of working together.
• Build and nurture meaningful relationships.

CHI Mercy Health is a part of CommonSpirit Health, a national health care ministry that shares the above mission, vision, and values.

Press Ganey Patient Satisfaction Survey

About the Press Ganey Satisfaction Survey

CHI Mercy Health measures various aspects of patient satisfaction. To support our efforts to promote patient satisfaction and improved patient care, we have engaged an independent patient satisfaction company, Press Ganey of South Bend, Indiana. For more than 25 years, Press Ganey has been the industry’s recognized leader in healthcare patient satisfaction. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50 percent of all U.S. hospitals.

Who Receives the Survey?

Press Ganey generally sends survey forms to patients via paper mail or email within a few days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the hospital experience. Our goal is to provide each patient with an exceptional experience of care.

Do You Post All Comments?

We are committed to posting unedited feedback, both positive and negative. However, we do not post comments that: (i) include identifiable personal information; (ii) include feedback about another provider or department; or (iii) contain defamatory, profane, racist, or objectively offensive language. We also do not post comments that contain information which is the subject of ongoing legal review, or comments that raise other unique concerns.